Solar Maintenance Pros

Today your crew showed up for the first cleaning of our 38 panels. They showed up on time, performed the work quickly, efficiently, and without excess noise or disturbance. Thanks for the great job. See the photos from their work. I included one photo to show what the panels looked like before. They did an excellent job. Enjoy the pictures below.

Communication was excellent throughout the entire install process. Enjoy using the Knowtrue up app on my phone to monitor my production AND consumption. Install team was very friendly, replaced any roof tiles they broke, and completed everything in a timely manner. They scheduled my final inspection with PG&E promptly after the install and got my panels turned on in less than a week. Highly recommend this company.

I almost gave up hope from Solar Pros, because they could Not find the problem with my missing panels, I had several different techs come out to my home 4 different times and they could NOT find the issue, until Rene came out one time and within minutes he figured out the issue, thanks to Rene I now have everything working the way it should be, Rene should be promoted and paid well because this guys knows his job very well, like a said before it took him several minutes to find the issue that the other techs could not find in 4 times they came out to my house.

This was probably the worst service I have received in my life. I had a fault on one of my inverters that I needed a professional to diagnose the problem. First I had to call them back twice just to get the appointment set up. Then they made a point to say their fee was $175. I thought a little high but if they could diagnose and fix the problem great. Well the technician shows up stays for 1 hour said he is out of time and couldn't find the problem. Left with wires dangling and no resolution. They email a bill the next morning but no follow up call. Once again I have to call them. They said the $175 is only for an hour. They would write another quote for the tech to come back and finish. After waiting 3 days I get a quote for over $850 to disconnect wires and pull off panels to troubleshoot the problem. That was the last straw. Called for a 2nd opinion. This company came out and diagnosed a bad inverter in 15 minutes. No lie. Didn't charge and said the inverter is still on warranty so they would start that process. Solar maintenance pros are no pros at all. I am very disappointed that I paid them $175 for nothing. Be careful if you choose them for a maintenance work. Update: After hearing of my unpleasant experience, they contacted me. They sincerely apologized and offered a full refund. This was definitely what I would expect from a good company and it was appreciated. Even though the service didn't work out for me. They did make it right which shows that they do value their customers and will do what is necessary to make things right.

The whole process was very easy. Starting with our zoom meeting with our sales man . He was very clear and informative explains the costs, warranties and care of the system. The financing was easy and done quickly. The crew that came to install our solar system did an excellent job! They were polite and informative letting me know when they arrived and the process of installing along with the time frame. They cleaned up after themselves each day.